Pulling Profits Out of a Hat by Brad Sugars

Author:Brad Sugars
Language: eng
Format: epub
Publisher: Cranberry Press
Published: 2019-04-17T04:00:00+00:00

Now that we have a customer, it's time to examine customer service.

CUSTOMER SERVICE

Excellent customer service is a mindset that places the needs of the customer above your own at all times. An attitude of gratitude reminds everyone that the company appreciates the customer's business. A mindset centered on appreciation is positive and proactive, making it easy for people to do business with you.

As Jeffrey Gitomer says in his Little Gold Book of Yes Attitude, "every business winner has one thing in common: a YES! Attitude that's powerful enough to help them achieve the impossible! When you've got a YES! Attitude, you assume everything will start with YES! ... and you'll find a way to YES! even when the first, second, and third answer you hear is NO!11

This mindset will empower employees and increase job satisfaction. It supports a positive frame of mind at work, so people leave for home feeling right about their day. Continually thinking about how to put the needs of others above one's own makes people into better decision makers who consistently treat their customers with respect. And a smile!

Train your team

Some people say that the only people who have to worry about customer service are those who work in the Complaints Department.

Uh... no.

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